Privacy Policy
Effective Data: November 12, 2024
This Privacy Notice describes how Azeroth Inc. (“our,” “we”) collects, uses, and shares personal information. In particular, this Privacy Notice applies to:
Our website at www.jenova.ai as available to the general public (our “Website”). This Privacy Notice applies to visitors to our Website (“Visitors”).
Our other online websites, applications, and services we operate that post this Notice (“Services”). As a central part of our Services, we enable individuals who sign on to our services (“Users”) to engage and communicate with our chatbot and virtual assistant.
Information We Collect
To provide our Website and Services, we may collect data by which Visitors and Users may be identified. We may also collect information about the devices and equipment you use to access our Website and Services, including usage data.
Information provided directly by you. If you are a Visitor, the information we collect from you may include contact information such as full name, email address, and other identifiers that may permit you to be contacted online. You may also provide us other information when you communicate with our chatbot service, including by uploading images, documents, or other multimedia content and files.
When you create a User account, we use single sign-ons integrated with Google and Apple. They may provide us certain data associated with you, including your name, email address, or other contact information. We do not have access to your account credentials with those services.
Information collected automatically from your devices. We may collect data regarding your use of our Website through other means, but we do not use cookies or similar technologies for this purpose. This data may include your IP address, date and time you access our Sites and the pages and content you access during your visit, websites that you link to or from, whether you receive or open an email or other communication from us, and the links you click on within those emails. We may also collect information from your mobile device or your computer about how you interact with our Website, including the date of the visit, the time of arrival and length of visit to the Website, the type of device used and the operating system on that device, browser type, a list of files downloaded or pages viewed, your IP address, and any errors encountered. If you use our mobile application, we may additionally collect information about your location while using our application. This information helps us address customer support issues, provide you with a personalized experience, prevent fraudulent use of our services, and manage the Website we provide you, including gathering aggregated data about engagement.
We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services.
Cookies and Similar Technologies. Our Services do not use cookies or similar technologies (such as cookies, web beacons, pixels, or local storage) to store, access, or collect information on or from your devices or browsers. Additionally, we do not permit third parties to use such technologies through our Services. Features powered by YouTube API Services do not use cookies or similar technologies to store, access, or collect information on or from your devices or browsers.
To provide features powered by YouTube API Services, we collect the following data:
User information, including name and email address, provided during login using Google SSO.
User chat history, including search queries entered into the chat interface to fetch relevant YouTube video links.
Chat history, including YouTube-related queries, is stored beyond the session to provide continuity, improve personalization, and enhance the functionality of our Services. YouTube links returned by the YouTube API and stored within the chat history are automatically deleted after 30 days. This ensures compliance with YouTube’s data retention policies.
How We Use Personal Information
We may use data we gather to operate our business and for a variety of purposes, including the following:
To enhance, support, and manage our Website and Services, including to maintain, analyze, customize, and improve your experience in connection with our Website and Services.
To communicate with you and provide you information that you request from us.
To provide customer and technical support.
To monitor and enforce our contracts, legal terms, acceptable use or other policies or similar terms.
To comply with law and satisfy our regulatory and compliance obligations. Additionally, to support compliance efforts on behalf of others and ourselves that support our provision of services.
To detect and prevent fraud and other prohibited, illicit or illegal activity, and to protect the rights and interests of you, others, and ourselves.
To address existing or anticipated disputes.
To otherwise operate our business, including support for transactions impacting our company as a whole (such as mergers, acquisitions, or asset purchases).
To fulfill any other purpose for which you provide your information to us.
For other purposes permitted by law, described to you when you provide your information or to which you consent.
As permitted by law, we may combine the information we gather about you in identifiable form, including information from third parties. We may use this information, for example, to improve and personalize our services, content and advertising.
Use of YouTube API Services
We may use user chat history, including YouTube-related queries, for the following purposes:
To ensure continuity across sessions and provide users access to past interactions.
To enhance and personalize the user experience.
To monitor and improve the functionality and performance of our Services.
Chat history is retained securely and may be anonymized or deleted upon user request, as described in the "Managing Your YouTube API Data" section. YouTube links stored within chat history are automatically deleted after 30 days.
How We Secure Personal Information
We are committed to maintaining measures to protect the security of your information. Of course, despite these measures, no network or system is ever entirely secure and we cannot guarantee the security of networks and systems that we operate or that are operated on our behalf.
How We Share Personal Information
We may share your information with third parties as reasonable to operate our business, to provide the Services to you and others, as permitted or required by law, or as directed or authorized by you. For example:
Affiliated Companies. We may share some or all of your information with our parent companies, subsidiaries, joint ventures, or other companies under common control with us.
Third Party Sharing. We work with third party parties to help us provide and support our services and to support our internal operations, and for analytics, advertising and promotional support. In some cases, they may use your information subject to their own privacy policies and to comply with their own legal and regulatory obligations. We work with different types of third parties, presently including:
AI providers;
Payment processing companies, such as Stripe;
Security service providers; and
Technical and customer support providers.
YouTube API Services. Data collected through YouTube API Services is handled as follows:
Google SSO: User-provided data during login is processed in accordance with Google’s Privacy Policy.
YouTube API Services: Search queries are sent to YouTube API to retrieve relevant video links. These queries are not stored beyond the session or used for any other purpose.
We do not share, store, or use any data beyond what is necessary to provide the requested services.
Professional Advisors, Law Enforcement and Regulators. We share your information with our professional advisors who provide legal, compliance, auditing, accounting, banking, insurance, consulting, or similar services, and with regulators, law enforcement, or government agencies to:
comply with our legal and regulatory obligations, including those compliance obligations of federal, state or local regulators;
conduct audits and manage financial, insurance, or other matters;
protect our interests, property or legal rights, or those of our customers or third parties;
respond to a subpoena, court order, or similar law enforcement request, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of this Privacy Notice or other applicable terms; and
for other legal purposes, such as to enforce our terms and conditions, or to exercise or defend legal claims.
Corporate Transaction. In the event of a corporate transaction, we may share your personal information with companies or other entities in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, restructuring, divestiture or dissolution of all or a portion of our business, or other similar event.
Other Disclosures. In addition to the above disclosures, we may disclose personal information in the event that we believe such disclosure is (i) necessary to provide our services or operate our business; (ii) in accordance with purposes we describe when you share it with us; (iii) permitted by law; or (iv) with your consent or at your direction.
What Choices Do I Have?
Update personal information. If you are a User, you can update certain information that you have provided by logging into your account settings. As permitted by law, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or prevent the provision of our Services.
You can manage your data related to YouTube API Services as follows:
Access Chat History: View your stored chat history, including search queries for YouTube API Services, through your account.
Delete Chat History: Request the deletion of specific entries or your entire chat history by contacting us at contact@jenova.ai.
Automatic Deletion of YouTube Links: Any YouTube links returned by the YouTube API and included in chat history are automatically deleted after 30 days. Users cannot request these links to be retained longer than this retention period.
Revoke Access: Revoke JENOVA’s access to your Google account at any time by visiting Google’s security settings page.
Please note that revoking access may limit your ability to use features of our Services that rely on YouTube API Services. Deleting chat history may also affect your access to past interactions and personalized features.
Updates to Our Privacy Notice
We may update this Privacy Notice from time to time in order to provide clarification or notice of changes to our practices. If we make changes, we will revise the Effective Date at the top of this Privacy Notice. Changes to this Privacy Notice will be effective once they are posted unless otherwise indicated. We may choose to notify you by email to the email address in our records.
Contact Information
If you have any questions or concern about this privacy notice or the privacy practices at Azeroth Inc., please contact us by emailing us at contact@jenova.ai.
Privacy Policy
Effective Data: November 12, 2024
This Privacy Notice describes how Azeroth Inc. (“our,” “we”) collects, uses, and shares personal information. In particular, this Privacy Notice applies to:
Our website at www.jenova.ai as available to the general public (our “Website”). This Privacy Notice applies to visitors to our Website (“Visitors”).
Our other online websites, applications, and services we operate that post this Notice (“Services”). As a central part of our Services, we enable individuals who sign on to our services (“Users”) to engage and communicate with our chatbot and virtual assistant.
Information We Collect
To provide our Website and Services, we may collect data by which Visitors and Users may be identified. We may also collect information about the devices and equipment you use to access our Website and Services, including usage data.
Information provided directly by you. If you are a Visitor, the information we collect from you may include contact information such as full name, email address, and other identifiers that may permit you to be contacted online. You may also provide us other information when you communicate with our chatbot service, including by uploading images, documents, or other multimedia content and files.
When you create a User account, we use single sign-ons integrated with Google and Apple. They may provide us certain data associated with you, including your name, email address, or other contact information. We do not have access to your account credentials with those services.
Information collected automatically from your devices. We may collect data regarding your use of our Website through other means, but we do not use cookies or similar technologies for this purpose. This data may include your IP address, date and time you access our Sites and the pages and content you access during your visit, websites that you link to or from, whether you receive or open an email or other communication from us, and the links you click on within those emails. We may also collect information from your mobile device or your computer about how you interact with our Website, including the date of the visit, the time of arrival and length of visit to the Website, the type of device used and the operating system on that device, browser type, a list of files downloaded or pages viewed, your IP address, and any errors encountered. If you use our mobile application, we may additionally collect information about your location while using our application. This information helps us address customer support issues, provide you with a personalized experience, prevent fraudulent use of our services, and manage the Website we provide you, including gathering aggregated data about engagement.
We do not respond to “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services.
Cookies and Similar Technologies. Our Services do not use cookies or similar technologies (such as cookies, web beacons, pixels, or local storage) to store, access, or collect information on or from your devices or browsers. Additionally, we do not permit third parties to use such technologies through our Services. Features powered by YouTube API Services do not use cookies or similar technologies to store, access, or collect information on or from your devices or browsers.
To provide features powered by YouTube API Services, we collect the following data:
User information, including name and email address, provided during login using Google SSO.
User chat history, including search queries entered into the chat interface to fetch relevant YouTube video links.
Chat history, including YouTube-related queries, is stored beyond the session to provide continuity, improve personalization, and enhance the functionality of our Services. YouTube links returned by the YouTube API and stored within the chat history are automatically deleted after 30 days. This ensures compliance with YouTube’s data retention policies.
How We Use Personal Information
We may use data we gather to operate our business and for a variety of purposes, including the following:
To enhance, support, and manage our Website and Services, including to maintain, analyze, customize, and improve your experience in connection with our Website and Services.
To communicate with you and provide you information that you request from us.
To provide customer and technical support.
To monitor and enforce our contracts, legal terms, acceptable use or other policies or similar terms.
To comply with law and satisfy our regulatory and compliance obligations. Additionally, to support compliance efforts on behalf of others and ourselves that support our provision of services.
To detect and prevent fraud and other prohibited, illicit or illegal activity, and to protect the rights and interests of you, others, and ourselves.
To address existing or anticipated disputes.
To otherwise operate our business, including support for transactions impacting our company as a whole (such as mergers, acquisitions, or asset purchases).
To fulfill any other purpose for which you provide your information to us.
For other purposes permitted by law, described to you when you provide your information or to which you consent.
As permitted by law, we may combine the information we gather about you in identifiable form, including information from third parties. We may use this information, for example, to improve and personalize our services, content and advertising.
Use of YouTube API Services
We may use user chat history, including YouTube-related queries, for the following purposes:
To ensure continuity across sessions and provide users access to past interactions.
To enhance and personalize the user experience.
To monitor and improve the functionality and performance of our Services.
Chat history is retained securely and may be anonymized or deleted upon user request, as described in the "Managing Your YouTube API Data" section. YouTube links stored within chat history are automatically deleted after 30 days.
How We Secure Personal Information
We are committed to maintaining measures to protect the security of your information. Of course, despite these measures, no network or system is ever entirely secure and we cannot guarantee the security of networks and systems that we operate or that are operated on our behalf.
How We Share Personal Information
We may share your information with third parties as reasonable to operate our business, to provide the Services to you and others, as permitted or required by law, or as directed or authorized by you. For example:
Affiliated Companies. We may share some or all of your information with our parent companies, subsidiaries, joint ventures, or other companies under common control with us.
Third Party Sharing. We work with third party parties to help us provide and support our services and to support our internal operations, and for analytics, advertising and promotional support. In some cases, they may use your information subject to their own privacy policies and to comply with their own legal and regulatory obligations. We work with different types of third parties, presently including:
AI providers;
Payment processing companies, such as Stripe;
Security service providers; and
Technical and customer support providers.
YouTube API Services. Data collected through YouTube API Services is handled as follows:
Google SSO: User-provided data during login is processed in accordance with Google’s Privacy Policy.
YouTube API Services: Search queries are sent to YouTube API to retrieve relevant video links. These queries are not stored beyond the session or used for any other purpose.
We do not share, store, or use any data beyond what is necessary to provide the requested services.
Professional Advisors, Law Enforcement and Regulators. We share your information with our professional advisors who provide legal, compliance, auditing, accounting, banking, insurance, consulting, or similar services, and with regulators, law enforcement, or government agencies to:
comply with our legal and regulatory obligations, including those compliance obligations of federal, state or local regulators;
conduct audits and manage financial, insurance, or other matters;
protect our interests, property or legal rights, or those of our customers or third parties;
respond to a subpoena, court order, or similar law enforcement request, or when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of this Privacy Notice or other applicable terms; and
for other legal purposes, such as to enforce our terms and conditions, or to exercise or defend legal claims.
Corporate Transaction. In the event of a corporate transaction, we may share your personal information with companies or other entities in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, restructuring, divestiture or dissolution of all or a portion of our business, or other similar event.
Other Disclosures. In addition to the above disclosures, we may disclose personal information in the event that we believe such disclosure is (i) necessary to provide our services or operate our business; (ii) in accordance with purposes we describe when you share it with us; (iii) permitted by law; or (iv) with your consent or at your direction.
What Choices Do I Have?
Update personal information. If you are a User, you can update certain information that you have provided by logging into your account settings. As permitted by law, we may not accommodate a request to change information if we believe the change would violate any law or legal requirement, cause the information to be incorrect, or prevent the provision of our Services.
You can manage your data related to YouTube API Services as follows:
Access Chat History: View your stored chat history, including search queries for YouTube API Services, through your account.
Delete Chat History: Request the deletion of specific entries or your entire chat history by contacting us at contact@jenova.ai.
Automatic Deletion of YouTube Links: Any YouTube links returned by the YouTube API and included in chat history are automatically deleted after 30 days. Users cannot request these links to be retained longer than this retention period.
Revoke Access: Revoke JENOVA’s access to your Google account at any time by visiting Google’s security settings page.
Please note that revoking access may limit your ability to use features of our Services that rely on YouTube API Services. Deleting chat history may also affect your access to past interactions and personalized features.
Updates to Our Privacy Notice
We may update this Privacy Notice from time to time in order to provide clarification or notice of changes to our practices. If we make changes, we will revise the Effective Date at the top of this Privacy Notice. Changes to this Privacy Notice will be effective once they are posted unless otherwise indicated. We may choose to notify you by email to the email address in our records.
Contact Information
If you have any questions or concern about this privacy notice or the privacy practices at Azeroth Inc., please contact us by emailing us at contact@jenova.ai.
